Business Solutions


Dial Plan's product suite includes telecomunication and alerting solutions.

Our solutions utilise the computer network for a simple and almost zero-configuration installation.

The suite components can be mixed and matched as required, and integrate when used in combination.

Although offering reduced functionality, the alerting suite can often integrate with your existing fire alarm or PA system for significant savings.




Business Phone Solutions


Scalable cloud-based redundant PBX office phone solution with low maintenance & decreased TCO.

 Includes Microsoft Teams solutions.





Scalable
  • A solution that can easily scale as you grow with a price structure that scales too.
Microsoft Teams
  • Integrate Microsoft Teams into our regular phone system or opt for a 100% Microsoft Teams (teams only) solution.
Redundancy
  • Phones can be easily moved to another location if your normal location becomes compromised.
  • Backed up configuration allowing rapid deployment of replacement equipment when needed.
  • Temporary redirects to mobile phones/landlines.
Geographically Agnostic
  • Keep your number when if you move location.
  • Have additional numbers for each region.
  • Inter office calling across the country is internal (free).
  • Quarantining staff can use their phone at home as if they're still in the office.
Additional Numbers
  • Staff DDIs
  • Regional numbers
  • Tollfree numbers
  • International numbers
Lower TCO
  • A solution that can easily scale as you grow with a price structure that scales too.

Internet Solutions


VDSL, Fixed Wireless, and Fibre Optic business internet solutions.

Unlimited Data
  • No bill shock.
Static IP Address
  • A static IP addresses is included with most of our connection options.
Business Grade Routers
  • Our business grade routers are routers that mean business.
  • Reliable, stable, and properly spec'd to deliver the quality of service business demands.
Redundancy
  • Enjoy automatic failover to Fixed Wireless when the primary connection goes offline with our dual router dual connection option.
Leased Router
  • A leased router means the least hassle.
  • Leasing is built into the monthly internet service fee.
  • No router warranty hassles or delays - if it fails we'll replace it ASAP!.
  • Reconfiguration is automatically taken care of during replacement thereby substancially reducing recovery costs.
  • Faster issue resolution - we can ship replacement/upgraded devices without cost approval delays in order to assist with rapid troubleshooting.

Scheduled Announcements


The Dial Plan scheduler provides a simple-to-use web based scheduler for regular alerts like school bells, instructional messages such as unattended luggage reminders in an airport, or product promotional messaging.


school bell scheduler screen
Dial Plan Easy Scheduler Website



Simple Web Based Scheduler
  • A simple-to-use web based scheduler makes this process quick and easy.
  • Set and update schedules from your computer or tablet.
  • No software to install - just use your existing web browser (Edge, Chrome, Firefox, Safari etc).
  • Manage your schedules from anywhere you have internet connectivity.
Customisable Messaging
  • Upload tones and messages to meet your specific requirements.
Alerting Zones
  • Schedule alerts/announcements for specific areas on your site.
Advanced Scheduling
  • Create schedules in advance. Schedules can run indefinately, be set to start on a specific date and time, and to end on a specific date and time.
  • Easily pause schedules e.g. during holidays.
  • Set temporary overrides for specific periods which allows your normal schedules to automatically resume at that periods conclusion.
Practically Limitless
  • Create hundreds or even thousands of schedules.
  • Limits are not based on schedule quantity but the storage required by the audio files uploaded to our controller.
Daylight Saving
  • Automatically adjusts for daylight saving.
Hybrid Cloud Advantage
  • Backed up in the cloud, we'll ship you another controller restored with all your schedules in the rare event of a controller failure.
  • The local controller means scheduled alerts/announcements aren't affected by internet outages. Internet access is only required to make schedule changes.

Public Announcements & Paging


Make public announcements across your site by simply picking up a phone.


paging station
30 Zone Paging Station (Red)



Zones
  • We can group speakers together to form 'zones' for targeted announcements.
  • Address individual rooms that have individual speakers.
Paging Stations
  • We use phones as an intuitive paging station.
  • There are three models to choose from to support 30, 60, and 100 paging zones.
  • All models are black. The 30 zone model is also available in red.
  • The 30 and 60 zone models are wall mountable.
  • We typically recommend the red paging station to distinguish it from your regular phones.
Easy to use
  • Pick up the phone, push the appropriate zone key, and talk.
  • PA can also be integrated with our normal phone solution.
2-Way Paging
  • 2-way communication is available with supported indoor speakers.
Coverage
  • Each speaker has independent volume control.
  • Dead spots are easily resolved with an additional speaker and network cable.
Station Convenience
  • There's no limit to the number of paging stations you can have around your site.
  • Our substaintially lower-than-industry-average paging station cost helps align convenience and budget.

Lockdowns


Lockdowns are about instructing people to move to a safer location.

While fire alarms deal with evacuating people from buildings, lockdowns are typically about getting people into and/or securing buildings due to an external threat from human, animal, or environment.


Trigger Lockdowns
  • Lockdowns can be triggered from a dedicated button, button on one of our phones, or via our website.
Customised Messaging
  • Upload tones and messages to meet your specific requirements.
  • Different lockdowns can be programmed with different instructions for different scenarios e.g. an external human threat (stay hidden) vs an environmental threat (close windows).
  • Messaging can be configured with a start message, a message played at customised intervals during the lockdown, and a message played when the lockdown is ended. These can be configured in any combination required and messages can be comprised of speech, tones, music, or any combination thereof.
  • Playing a periodic reminder at regular intervals helps reassure people a lockdown is still active. This is particularly important if the situation will span many hours. You decide how often this should be repeated.
Disables Scheduled Alerts
  • If you are using our scheduled announcements solution then these will be disabled during a lockdown to avoid confusion / conflicting messaging.
PA Priority
  • Manual announcements are given priority over automated lockdown announcements i.e. an automated periodic lockdown reminder will not disrupt a manual PA announcement.
Electronic Alerts
  • Email and text messages can be sent to key recipients when a lockdown is triggered.
  • These messages will communicate the type of lockdown, where it was triggered from, and the time and date triggered.
  • Electronic alerts offer discrete information on the lockdown e.g. a school might have just one lockdown process for students to follow but staff receive a text message that lets them know it's an environmental lockdown.
Access Control
  • Interface with supported building security/access control systems to automatically lock doors after a custom delay.

Panic Alarms & Service Requests


Panic alarms are necessary when urgent help is required but circumstances restrict capacity or demand your immediate attention!

Whether a security threat, a medical emergency, or simply "customer service required in aisle 14", our solution has you covered.


Simple
  • Simply press a dedicated button located somewhere in the room; and/or
  • Press a programed button on one of our phones.
Informative
  • Each button will raise the alarm for its specific location e.g. "medical assistance required in exam room 5".
Alerting Zones
  • Only alert people in the specific areas designated to receive these types of alarms e.g. a security office or back office admin area.
Audio & Visual
  • Alerts can be audible with a tone or message of your choice and/or visual via strategically placed strobe lights.
  • Different visual alerts can be acheived using different colour and pattern combinations.
Flexible
  • No limit to the number of buttons.
    e.g. have one near the door and another under your desk, or one at each end of an isle.

Alerting Overview


This overview shows how the alerting solution components fit together on your computer network.

Although full functionality requires our full solution, there are savings to be made by integrating our solution with existing supported fire alarm or PA installations.

Please download our alerting solution overview guide for more details on components, installation, and other specifics.


Dial Plan Alerting System Components Overview